Comments for Christopher Mercer.Net

Comment on Convergys To Move Call Centers From Canada To Overseas by cvggel

cvggel — Sat, 30 Aug 2008 03:45:20 +0000

to cvgns.. i think it’s unfair to judge the people of the Philippines (they are not the issue here, by the way) the way they speak. They may not be “native english speakers” as you have said, but they speak excellent english and have excellent communication skills. They are more educated and well-mannered than you are. Keep your “ill-temper” to CVG and not the people of the country which they have chosen to have business with.

Comment on Convergys To Move Call Centers From Canada To Overseas by S Miall

S Miall — Fri, 29 Aug 2008 13:49:37 +0000

Any word on if the Ottawa Convergys is closing/has closed?

Comment on Convergys To Move Call Centers From Canada To Overseas by CVNGNS

CVNGNS — Fri, 15 Aug 2008 11:54:41 +0000

Meant to mention in previous post - I think outsourcing support to foreign countries whose people are not native “English speakers” is just wrong. There is nothing more frustrating than getting a CSR who barely speaks English and/or has such a heavy accent you can’t understand them when you have a tech support issue. All for the sake of saving a few bucks…it really pi**es me off! There needs to be support in all countries and all languages to support Convergys’ claim of catering to “diversity”.

Comment on Convergys To Move Call Centers From Canada To Overseas by CVNGNS

CVNGNS — Fri, 15 Aug 2008 11:51:09 +0000

I also used to work in the New Glasgow NS center - and was always curious to know why Microsoft pulled their contract after so many years.
While Cigna and Comcast are still going strong at this point, anything can change and big corporations like this are not terribly concerned about their employees - look at TeleTech in Halifax (Bayer’s Lake) - I worked there too and they laid off everyone. Unfortunately (for Convergys), I think their biggest obstacle is being able to find qualified, computer-savvy people in this area - I hope for the sake of the workers here in New Glasgow they don’t decide to pull out though. They are a major employer here.

Comment on Convergys To Move Call Centers From Canada To Overseas by Callmeanytime

Callmeanytime — Sat, 26 Jul 2008 23:40:05 +0000

…no one knows when or even if it will,we are down to 450 reps or so,spread out over a 24 hr. day,the call volume is still brutal as it ever was,plus the new added presure to up-sell features,the rumour is that if it does close you won’t know about it till you show up for work that day and the doors are locked,they dont want people on the phones all pissed of and what not.

Comment on Convergys To Move Call Centers From Canada To Overseas by Sheree

Sheree — Wed, 18 Jun 2008 05:01:52 +0000

Does anyone know if the WELLAND, ONTARIO
CALL CENTRE IS CLOSING??
IF SO, WHEN?

Comment on Convergys To Move Call Centers From Canada To Overseas by kyriele

kyriele — Thu, 12 Jun 2008 21:33:19 +0000

Well…I know Convergys in Windsor is closing down. They bought us in October 2007 from BBDO Detroit with Chrysler as the Client. The shut down has groups shutting down in Aug, Sept, Oct and the paperwork team last in November. Pune, India will have us.

Comment on Convergys To Move Call Centers From Canada To Overseas by Moi

Moi — Wed, 14 May 2008 03:43:03 +0000

Red deer and Edmonton are closing on June 30, Red Deer only got notice better than a month ago due to the leasing agreement being blabbed to some employees, and so they had to make it official sooner than later, and edmonton only got notice a week or so ago, for the same close date…. as if the plans are not already in place.

Comment on Convergys To Move Call Centers From Canada To Overseas by cvgng

cvgng — Fri, 09 May 2008 12:09:45 +0000

You are exactly right Christopher Mercer, I think just a matter of time before we are all history with this company, in Canada at least. I think the remaining centers that are still open and expanding will be the taking the brunt of calls from centers that are currently closing, but once all is beefed up with the employees in the Phillipinnes we will be axed as well.
Yesterday employees in Edmonton were called into an emergency meeting and told that there center is also closing at the end of June.
So to date that is a total of 4 centers closing in Canada seems like the farther east you are, the safer you are for now!!!!!!!!

Comment on Convergys To Move Call Centers From Canada To Overseas by Christopher Mercer

Christopher Mercer — Thu, 08 May 2008 08:32:31 +0000

CVGQueen, based on the replies above it appears you might be wrong. Centers are being downsized and closed all over, it’s just a matter of time. There is a reason this company has declined on Fortune’s list of 500 companies Convergys declined to 684 from 673 in the 2007 year.